You can track and resolve tickets based on priorities

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You can create, set up and manage service level agreement (SLA) policies that align with your business needs and team members requirements. set service level targets according to time zone and business centers, automate escalation rules to send notifications about SLA breaches and more.SLA ManagementUnified Service CatalogWith Unified Service Catalog you can simply streamline all your service requests and deliveries seamlessly from a single, intuitive and modern interface.

You can set up business rules along with workflow automations for agent assignment, timely Belgium WhatsApp Number notification triggers based on rules, request prioritization, service item level customization and more.This feature also allows you to rebrand the service catalog to suit your business policies by configuring fields based on departmental and team members’ needs. You can strategize the purchases and fund allocation by analyzing the service availability insights, personalize end user experience, etc.Freshservice unified service catalogSign Up .



Now On Freshservice – Start Days Free Trial!Alert Management Automate your IT operations by unifying alerts from all the different monitoring tools to reduce the service downtime.With Freshservice alert management tools you can consolidate as well as analyze various notifications, identify critical alerts, route incidents to the right agent or team, minimize mean time to resolution rate using Freddy AI engine, automatically update severity level of alerts on the basis of new notifications, etc, Freshservice Alert ManagementOrchestration CenterYou have the ability to deploy.